our policy
Upholding the Highest Standards
2. Cancellation and Returns
Non-Cancellation: Once an order for a personalised item has been confirmed and production has commenced, the order cannot be cancelled.
Return Policy: Returns, exchanges, or refunds are not accepted for personalised items.
3. Payment and Order Acceptance
Payment Terms: Payment is required in full upfront, or a deposit taken before work begins, as customised goods have limited resale value.
Order Rejection: The seller reserves the right to reject orders that are inappropriate or offensive.
1. Specification and Customization
Customer Responsibility: The customer is responsible for ensuring that all information, specifications, and designs provided (e.g., spelling, images) are correct.
Approval Stages: For personalised orders, be sure to have contacted the seller or joined their TikTok live stream before they will begin the order.
Variations: Clearly state that handmade or custom items may have slight variations in colour, pattern, or finish from the online images.
4. Intellectual Property and Content
Content Indemnity: The customer indemnifies the seller against any claims, costs, and expenses arising from the infringement of third-party rights (copyright, trademark) for any material the customer provides to be printed or used.
Personal Images: All personal images used for personalised orders will be deleted or destroyed after confirmation of the correct order.
5. Delivery and Risk
Delivery Estimates: Clearly state that delivery dates are set by Royal Mail and estimated at 48 hours from pick-up.
Risk Transfer: Risk passes to the customer and courier upon pick-up from the seller.